Agent handoffPro

• Type: Component (special)
• Access: Xzero Pro
• Page: https://ui.xzero.co.uk/components/agent-handoff
• Markdown: https://ui.xzero.co.uk/components/agent-handoff/markdown
• Source file: registry/components/agent-handoff/agent-handoff.tsx
• Dependencies: motion, lucide-react
• Keywords: special, ai, new, agent handoff, human handoff, ai escalation, transfer to human, support chat, live chat, intercom, zendesk, ai support agent, customer support widget, escalation summary

When to use

• A support widget where the AI answers first and escalates to a human agent.
• Showing customers what the assistant shared with the team, so they do not repeat themselves.
• Marketing or docs pages that explain an AI to human handoff flow.

When not to use

• A general chat with one assistant and no handoff: use chat-thread.
• Showing an agent's internal steps or tool calls: use agent-timeline or tool-call.
• A full help desk inbox for agents: build it from list and detail layouts instead.

Installation

Register both Xzero UI namespaces in your project's components.json:

{
  "registries": {
    "@xzero-ui": "https://mcp.xzero.co.uk/r/{name}.json",
    "@xzero-ui-pro": "https://mcp.xzero.co.uk/r/pro/{name}.json"
  }
}

npx shadcn@4.23.0 add @xzero-ui-pro/agent-handoff

Install xzero-foundation once, and import @/components/xzero/foundation.css in your app root. No Xzero token is used by this snapshot. For sample portraits, photos, fonts, or logos, download https://mcp.xzero.co.uk/install-assets.mjs and run node xzero-install-assets.mjs <receiving-project>.

Usage

import { AgentHandoff } from "@/components/xzero/agent-handoff/agent-handoff";

// Demo: plays a simulated support chat
<AgentHandoff />

// Wired to your support backend
<AgentHandoff
  stage={conversation.stage}
  title="Order NW-48213"
  subtitle="Northwind Home support"
  messages={conversation.aiMessages}
  agentMessages={conversation.agentMessages}
  typing={conversation.typing}
  summary={{
    issue: "Desk arrived with a cracked leg. Customer wants a full refund.",
    fields: [{ label: "Order", value: "NW-48213" }, { label: "Asks for", value: "Full refund" }],
  }}
  agent={{ name: "Jordan Reyes", role: "Support specialist", avatar: "/jordan.jpg", joinedAt: "14:05" }}
  provider="intercom"
  onSend={text => sendMessage(text)}
  onRequestHuman={() => escalate()}
  onCancelTransfer={() => cancelEscalation()}
  onRetry={() => escalate()}
/>

API reference

AgentHandoff

A support conversation where an AI assistant hands off to a person, with a summary card and a step timeline. Leave out stage to play the built in simulated chat.

Prop	Type	Default	Description
stage	"assistant" | "transferring" | "connected" | "resolved" | "unavailable"	–	Where the conversation is. Leave it out to play the simulated demo.
messages	HandoffMessage[]	[]	The conversation with the assistant, before the handoff. Each message is { id, from: "customer" | "assistant" | "agent", text, time?, streaming? }.
agentMessages	HandoffMessage[]	[]	Everything after the handoff card: notes the customer adds while waiting and the conversation with the person. The join step sits before the person's first message.
typing	"assistant" | "agent" | null	null	Who is typing. The assistant shows a short shimmering Thinking line, a person shows typing dots.
summary	{ issue: string; fields?: { label: string; value: string }[] }	–	What the assistant passes to the person. Shown in the handoff card from transferring on, collapsible.
assistant	{ name?: string; model?: string; mark?: ReactNode }	{ name: "Assistant", model: "Claude Sonnet 5.5" }	The AI assistant on the first step. The mark defaults to the Claude mark; pass a 14px mark for another model.
agent	{ name: string; role?: string; avatar?: string; joinedAt?: string }	–	The person who takes over. Shown on the join step, in the card and in the header from connected on.
provider	"intercom" | "zendesk" | { name: string; mark: ReactNode }	"intercom"	The help desk the conversation moves to. Its mark sits on the timeline next to the handoff card.
replyEstimate	string	"2 min"	Typical wait shown while transferring.
title	string	"Support chat"	Header title, such as the order or ticket number.
subtitle	string	–	Muted line under the title.
onSend	(text: string) => void	–	Shows the composer. Called with the trimmed text; append the message to messages or agentMessages yourself.
onRequestHuman	() => void	–	Shows a Talk to a person reply under the assistant's last answer while the stage is assistant.
onCancelTransfer	() => void	–	Shows Cancel on the handoff card while transferring.
onRetry	() => void	–	Shows Try again on the handoff card when the stage is unavailable.
placeholder	string	–	Composer placeholder. Defaults to one that follows the stage, such as Message Jordan.
height	number | string	600	Card height. The thread scrolls inside and stays pinned to the newest message.
notice	string	–	A one-off message for screen readers, such as Refund issued.
scenario	"handoff" | "unavailable"	"handoff"	Simulation only: unavailable stops when nobody picks the transfer up, so Try again shows.
className	string	–	Class on the root card.

useHandoffSimulation

The hook behind the demo: returns stage, messages, agentMessages, typing, summary, notice and the handlers, so you can drive the view yourself or prototype a flow.

Prop	Type	Default	Description
scenario (required)	"handoff" | "unavailable"	–	Which story to play.
reduced (required)	boolean	–	Reduced motion: replies appear whole and the loop plays once.

Keyboard interactions

Keys	Action
Tab	Moves through the thread, Talk to a person, the card actions, the summary toggle and the composer.
Enter	Sends the composer message, or activates the focused button.
Space	Toggles the summary when the summary button has focus.

Accessibility

• The thread is a focusable log so keyboard users can scroll it; it does not announce every streamed chunk.
• Stage changes and action results are announced once through a polite status region, including that the demo is simulated.
• Every status pairs an icon with a label: Transferring, With Jordan, Resolved, No one available. Color is never the only signal.
• The summary toggle uses aria-expanded and aria-controls. Typing dots carry a label such as Jordan is typing.
• Marks and avatars on the timeline are decorative next to their visible labels.

Motion

• Assistant replies stream in chunks of 3 to 8 words every ~34ms; each chunk only fades in over 140ms.
• The thread animates to its measured height with a bounce-free spring (0.24s), so new rows and streamed lines push it up without a snap.
• While transferring, a small accent dot travels down the timeline beside the handoff card.
• Status labels crossfade (100ms out, 160ms in, 2px rise). Loops pause off screen.
• Reduced motion: replies appear whole, no travel dot, typing dots and spinner hold still, no height animation, the demo plays once.

Responsive behavior

• Fills its container up to 560px wide; holds up at 360px with tighter padding and wider bubbles.
• Fixed height with an internal scroll pinned to the newest message, so the page never shifts as the thread grows.
• Long names and meta lines truncate with an ellipsis; message text wraps.

Performance

• One ResizeObserver and one IntersectionObserver per card. Streaming updates re-render only the message being streamed and its chunks.
• CSS keyframes for the dots, spinner and travel dot; all pause off screen.
• For very long threads, pass only the recent messages; the card is meant for a live conversation, not an archive.

Notes for AI

• Use for support or sales chat where an AI assistant escalates to a person. Keep the assistant's messages in messages and everything after the handoff in agentMessages.
• Drive stage from your backend: transferring when you create the ticket, connected when a person accepts, unavailable when the queue times out.
• Stream assistant text by updating the message's text with streaming: true; the component fades each appended chunk.
• Pass summary with the same facts you send to the help desk so the customer sees what was shared.
• Do not use scenario outside demos; it only affects the built in simulation.

Related

• Chat thread: A chat thread with grouped messages, reactions, read receipts, typing, and a composer with attachments.
• Agent status: A compact live status pill for a running AI agent: the agent's mark in a live ring, the current activity and an elapsed timer, opening into the steps so far.
• Agent timeline: A compact timeline of one orchestrated agent run: the orchestrator and its subagents share a time axis, handoffs draw in between rows, and a playhead replays thinking, tool calls and waiting while the header counts time, tokens and cost. Hover a span for what it did, or click it to trace its handoff path.
• Tool call: A tool call row for agent transcripts: the tool's mark and the call in plain words, a live state while it runs, and the input and output a click away, with approval and retry when needed.
• Avatar: A compact identity marker for people and accounts.

Also in ai

• Agent plan: The plan an agent writes before it acts: edit, reorder or add steps while it is a draft, then watch it work through them as a live checklist.
• Context window: An AI context window as a grid of 200 cells: the system prompt, tools, files, summary and messages fill it in order, a threshold row marks where compaction starts, and sending a message, attaching a file or compacting shows exactly how much still fits.
• Reasoning block: The collapsible thinking block of an AI reply. While the model thinks, a shimmering label counts the seconds and the latest reasoning streams underneath. When it finishes, it folds to "Thought for 7s" and opens to show the full reasoning as calm steps with headings.
• Source cards: A row of cited sources under an AI answer where cards stream in with real site marks while the model searches, the overflow collapses into a stack of favicons, hovering lifts a preview with the passage, and an inline [n] citation highlights its card.
• Model card: A model details card where switching models rolls every price, limit and score in place, a token slider estimates monthly cost live, and benchmark bars show each model's rank on hover. Compare crossfades to a side-by-side table against any rival with the better values marked, and the card never changes size.
• AI workflow: A Linear-style AI workflow card where a Gmail trigger, a Claude step, a branch and Slack and Linear actions sit on one hairline rail, and a test run glides down it, opening each step's output inline. Steps are added from a compact command menu with real app marks.
• Code suggestion: An AI code edit suggestion where the model's proposed changes stream into a small editor panel as inline diff hunks, and you accept or reject each one, or all at once with Cmd+Enter. Accepted hunks fold into the file with a smooth height change.
• Ghost text: An inline AI autocomplete where muted ghost text continues your sentence exactly at the caret and Tab turns it solid in place. Cmd+Right takes it one word at a time, Escape fades it away, and a calm chip shows the model behind it.
• Image generation: An image generation card where four images resolve as a pixel mosaic, from coarse colour blocks to full detail under a soft shimmer, each with its own progress ring. Pick one to upscale with a sweeping pixel band, vary or download it, with real provider marks and a built-in simulation.
• Dictation button: A chat composer with voice input, where the mic springs into a recording pill with a smooth live waveform, a timer, and cancel and insert buttons. Words stream into the field as you speak, muted until the recognizer settles them.
• Speech player: A read-aloud player for AI replies. The Read aloud button in the message's action row turns into a compact player with play, a scrubbable progress bar, speed and a voice picker, and a highlight follows the spoken word through the reply, karaoke style.
• Meeting summary: An AI meeting notes card: the header shows the Google Meet or Zoom mark, the attendees and the duration. Summary, Decisions and Action items stream in after a short summarizing pass. Hover any line to see the transcript quote it came from, then check off action items or send them to Linear or Notion.
• Reply draft: An AI email reply drafter where Claude streams a reply under a received Gmail message. Quick replies steer a fresh draft, tone and length rewrite it with a single crossfade, and you can edit the finished draft before you insert it.
• PII redaction: A guardrail card where personal data is redacted before the prompt reaches the model. Scan marks each name, email, phone number and card with its type and swaps it for a placeholder like [EMAIL_1]. The safe prompt travels to Claude, and the reply comes back with the original values put back for the person.
• Response feedback: A feedback control for AI replies where thumbs down opens an inline panel with reason chips and an optional note, thumbs up fills and asks what was good, and a submit shows a short thank-you before folding back into the row.
• LLM cost calculator: A pricing calculator for LLM workloads. Set tokens per request, requests per day and prompt caching, and eight current models re-rank by monthly cost. Bars glide and prices roll as you drag.
• Provider keys: A settings card for bring-your-own-key AI products. Each provider row shows its real mark, the masked key, a status and when the key was last used. You can reveal a key for five seconds, copy, rotate or remove it with undo. Adding or rotating a key opens an inline form that checks the format as you type, then tests the connection before saving.
• Generation stats: A live stats strip for a streaming LLM response where time to first token, speed with a sparkline, output tokens and cost count up in tabular numerals beside the model's real mark, then settle and open into a latency and token cost breakdown.
• AI translate: A message card where picking a language streams the AI translation in place, sentence by sentence over the dimmed original, with a detected-language chip, a Show original toggle and a status line credited to the model's mark.
• TL;DR toggle: An article card with a Full, Summary and Key points switch and a length slider. Switching streams an AI summary in place of the article as the card's height springs to fit, and each key point links back to the paragraph it came from, which gets scrolled to and highlighted.
• Connector setup: A "Connect your tools" card for an AI assistant. Each app connects inline: it redirects, authorizes and runs a first sync with a progress hairline, then lists the scopes it was granted and offers Disconnect with an inline confirm.
• Smart form fill: A paste-to-fill form card where AI reads an email signature or messy notes and fills a contact field by field. Each value flashes in with a confidence dot, its source lights up in the pasted text, low-confidence guesses ask for review, and Undo puts the old values back.
• Enrich column: An AI enrichment column for a data table, where one prompt runs down every row and each cell shimmers while it works, then settles into a value with its source or a failure you can retry.
• Ticket router: A support ticket router where messages from Gmail, Intercom, Slack and Zendesk come in one at a time. An AI classifier labels each one with intent, sentiment and confidence, and the ticket moves into a team lane with an assignee. Low confidence tickets wait in a review lane, and one click there routes them to the suggested team.
• Ask your data: A natural language to chart card: you ask a question, PostgreSQL streams into a collapsible, syntax highlighted panel, the query runs with a rolling row count, and the answer builds as stacked bars, lines or a table, with a one line insight streamed in underneath.
• Agent cursor: A live document where Claude edits like a collaborator. Its labeled cursor comes out of its avatar, selects a paragraph and streams in a rewrite, adds a heading and fixes a typo, while a teammate's cursor reads along. Changes stay tinted until someone accepts or undoes them from a floating review bar.
• Provider status: A status card for the AI providers your product depends on. Each row shows the provider's real mark, its health as an icon and label, p50 latency and a 30-day uptime bar with a tooltip for each day. An incident row expands into its timeline of updates, and the card checks again on a visible countdown.
• Training run: A fine-tuning job card where a live train and validation loss curve draws across a fixed step axis that doubles as the epoch progress bar. It shows the learning rate, elapsed time, ETA and the latest evals and checkpoints, has Pause and Cancel while it runs, and ends in results with a Deploy button.
• AI command: A Cmd+K command palette with an AI mode. Search pages and actions, or press Tab to ask a question: the answer streams inside the palette with numbered sources, and the next steps it suggests, like filing a Linear issue or opening a Notion doc, run straight from the list.
• Starter prompts: A greeting and a grid of starter cards for the empty state of an AI app. The cards are grouped into Write, Code, Analyze and Plan tabs, and a shuffle swaps them with a short staggered crossfade. Picking a card fills the composer, and cards that use a connected app show its mark (Gmail, GitHub, Notion, Linear, Google Calendar).
• AI mascot: A small assistant character, a soft pebble with pill eyes and a companion dot, that shows what the AI is doing. It breathes and glances when idle, leans in to listen, looks up while the dot orbits its head, reads along the line it writes, squints with a sparkle when done and shakes once with worried brows on an error.
• Image reveal: An image generation canvas where a soft, blurred preview made from the image's own colors sharpens top to bottom behind a soft-edged band. It works the way ChatGPT, Midjourney and Gemini show images forming, with fine film grain, a translucent progress pill and calm queued and error states.
• AI spark: A brand-quality animated spark mark. Four tapered rays and four lighter diagonals breathe at rest, ripple while thinking, pulse like a heartbeat while writing, then gather and settle when done. Every status change blends from the pose the mark is already in.
• Pixel mascot: A pixel-art robot that shows what an AI assistant is doing. It idles, thinks, types, celebrates and errors in frame-stepped sprite animations, and stays crisp at every integer size from 24px to 192px.
• Ghost mascot: A floating ghost mascot whose soft sheet ripples at the hem while it hovers. It blinks when idle, turns toward you to listen, fades a little translucent while thinking, draws a tiny pen line while writing, smiles with a sparkle when done and wobbles once on an error.
• Cube mascot: An isometric cube mascot where three shaded faces and a painted-on face show what the assistant is doing. It turns a quarter turn in eased steps while thinking, prints lines onto the floor while writing, settles with a sparkle when done, and shakes once on error.
• Tone tuner: A brand voice card where two sliders (formality and detail) and Friendly, Confident and Empathetic chips rewrite a customer reply. Each changed sentence crossfades in place, new words can be highlighted against the original, and Copy takes the current version.
• Upgrade prompt: An upgrade nudge for the moment someone hits a limit. It shows a usage meter at 50 of 50 AI credits, a rolling price with a monthly and yearly toggle, three concrete unlocks with real model marks, and Upgrade or Maybe later. Upgrading leads into a success state with the new limits, and the card never changes size between states.
• Referral card: A give-and-get referral card where people copy or share their invite link, invite friends by email as chips, and watch invites move from invited to signed up to earned, with the credit total counting up and a milestone reward unlocking.
• Trial banner: A trial status banner where a ring counts down the days left, the copy names what the workspace loses, and the upgrade path is one click away. It comes as a slim banner, a sidebar card or a header pill. It shifts to a warning tone in the last days, has expired and upgraded states, and folds into the pill when dismissed or snoozed.
• Team switcher: A workspace switcher like Linear, Vercel or Slack. The trigger shows the current workspace's logo and plan. The menu has search, your role in each workspace and a Cmd+1 to 9 shortcut for each, and lets you create or join a workspace inline. A highlight glides between rows, and switching crossfades the trigger through a short loading state.
• Live visitors: A realtime visitors card where the live count rolls digit by digit, new arrivals ping in on a dotted world map, the top pages reorder with bars, and signups and upgrades tick in with country flags.
• Social proof toast: A stack of social proof notifications for landing and pricing pages, where recent trials, upgrades and verified purchases from people and companies arrive every few seconds. The stack pauses and fans out on hover, and visitors can dismiss any toast.
• Install snippet: A "get started in 30 seconds" card where framework tabs, three numbered steps and highlighted snippets take a developer from install to first event. Generate key wipes a fresh API key into the placeholder in place.

Guidance for AI tools

Agent handoff: A support conversation where an AI assistant hands off to a person. When it transfers, a card shows the summary it passes to the team and the typical wait. The person then joins and takes over, and a thin timeline on the left marks each step. Follow the declared prop types and do not invent props. Keep keyboard access, reduced motion support, and both light and dark themes intact when adapting it.

Full library index: https://ui.xzero.co.uk/llms.txt